DELIVERY AND RETURNS POLICY
The Client may exercise the right of free resolution under the terms legally provided for and
indicated below, namely in Decree-Law no. 24/2014, of 14 February, with the changes
introduced by Law no. 47/2014, of 28 July.
The Customer can proceed with the exchange or return (termination of the contract) of the
product (s) within 14 (fourteen) calendar days from the date of receipt, without the need to
indicate the reason and without payment of compensation .
The period of 14 (fourteen) days begins to count from the day following the day: (i) in which
the Customer or a third party indicated by him, other than the carrier, acquires physical
possession of the product (s) or in the case (ii) in which the Customer or a third party
indicated by him, other than the carrier, acquires physical possession of the last product
when the Customer has ordered several goods in a single order and the goods are delivered
In order to exercise its right of free termination, the Client must communicate its decision to
terminate this contract by means of an unambiguous statement (for example, letter sent by
post, or e-mail), to the contacts indicated on the website.
For the free resolution period to be respected, it is enough that the communication regarding
the exercise of the right of free resolution is sent to Lima Mayer & Companhia before the end
of the resolution period.
The Customer must return the product (s) without undue delay and no later than 14
(fourteen) days from the day on which he informed Lima Mayer & Companhia of the free
termination of the contract, considering that it is respected if the Customer returns the goods
before the expiration of this 14 (fourteen) day period.
The costs of returning the goods will be borne in full by the Customer, except in cases where
the responsibility for the return rests with Lima Mayer & Companhia.
Upon return, the product (s) (including the packaging accompanying the product (s), labels
and back-labels) must remain intact (s); otherwise, the refund is void.
Once the product (s) are received at the Lima Mayer & Companhia facilities and after
validation of the condition of the same (s), the Customer will be refunded of all payments
The refund will be made through the same payment method used by the Customer in the
initial transaction or by bank transfer to IBAN to be indicated by the Customer, if the payment
method used does not allow it.
The shipping cost is included in the price of wines, for the entire continental national territory.
For other areas, the shipping cost is on request.
Deliveries are made by the company Torrestir within 48 hours.